Privacy Policy

Last Updated: 05/05/2025

At OPENFLOOR, I am committed to protecting your privacy. This Privacy Policy explains how I collect, use, and safeguard your personal information when you interact with the website and services. By using these services, you agree to the terms outlined in this policy.

At OPENFLOOR, I may collect your personal information for:

• Personal Identifiers: Name, email address, phone number, and mailing address when you contact OPENFLOOR or fill out forms on the website.
• Project Information: Details related to your interior design needs, including property information, design preferences, and project specifications.
• Payment Information: Payment details, including credit card or bank information, for processing transactions related to our services.
• Technical Information: Information collected automatically when you visit our website, such as your IP address, browser type, device information, and browsing activity via cookies or similar technologies.

At OPENFLOOR, I may use your personal information for:

 Service Delivery: To provide interior design services, communicate with you about your project, and deliver related services and documentation.

• Payment Processing: To process payments for our services.
• Marketing: To send you promotional materials or updates on services that may interest you, with your consent.
• Improving Our Services: To analyze user behavior on our website and improve our offerings and customer experience.
• Legal Obligations: To comply with legal and regulatory requirements.

At OPENFLOOR, I may share your personal information with the following trusted parties:

• Third-Party Contractors: When necessary, I share project-related information with contractors, architects, or suppliers directly involved in your project. These parties are bound by confidentiality agreements and may only use the information to fulfill their role in the project.

• Payment Processors: To ensure secure transactions, I may share relevant details with third-party payment service providers.

• Legal Authorities: I may disclose personal information when required by law or in response to valid legal requests, such as court orders or government investigations.

I do not sell, rent, or trade your personal information to third parties under any circumstances.

At OPENFLOOR, I use industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security assessments. While I take every reasonable step to safeguard your data, please note that no method of transmission over the internet is completely secure, and absolute protection cannot be guaranteed.

You have the following rights regarding your personal information:

 Access: You can request a copy of the personal information I hold about you.

• Correction: You can request corrections to any inaccurate or incomplete information.
• Deletion: You can request the deletion of your personal data, subject to legal or contractual obligations.
• Opt-Out: You can opt-out of receiving marketing communications from OPENFLOOR at any time by following the unsubscribe instructions in our emails or contacting OPENFLOOR directly.

OPENFLOOR uses cookies and similar tracking technologies to enhance your experience on the website. These tools help me understand how you interact with the site, remember your preferences, and continuously improve my services. You can manage or disable cookies at any time through your browser settings.

OPENFLOOR’s website may contain links to third-party websites. I am not responsible for the privacy practices or content of those external sites. I encourage you to review the privacy policies of any third-party websites you choose to visit.

OPENFLOOR retains your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your information is no longer needed, it will be securely deleted or disposed of.

OPENFLOOR may update this Privacy Policy from time to time to reflect changes in my practices or legal requirements. Any updates will be posted on the website, and the revised policy will take effect immediately upon posting. I encourage you to review this policy periodically to stay informed.

If you have any questions or concerns about this Privacy Policy or how OPENFLOOR handles your personal information, please contact OPENFLOOR at:
Email: christine@openfloor.co.za
Phone: +27 (71) 381 7755

By using my services or visiting the website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.